Cat Collars:

• One size: 8-12" (One size fits most)

Dog Collars:

• Extra-Small: 8-12"
• Small: 10-15"
• Medium: 13-20"
• Large: 16-26"

Although we always recommend measuring your pet's neck size, you can use the following as a starting reference point for sizing:

Cat Collars: Fit cats from 6 lbs to 22 lbs

Extra-Small (≤12”): Dogs up to 10 lbs

Small (11”-15”): Dogs 11-25 lbs

Medium (13”-18”): Dogs 26-55 lbs

Large (16”-24”): Dogs 56-80 lbs

Use a flexible measuring tape or a piece of string* around the pet’s neck. Allow room by placing two fingers between the collar and the pet’s neck. 

*When using the string method, a flat ruler is needed to get the measurement after getting the size around the pet’s neck.

We unfortunately no longer offer custom sizing.

Yes! All collars we sell are adjustable.

Need help figuring out how? Here is a video: Collar Adjusting Video

Yes, our cat collars are breakaway.

Also known as“Safety”or“Quick Release”buckles, Breakaway buckles are primarily used for cat collars. If the pet is caught on an object, the buckle will release with a bit of pressure freeing the pet from any harm.

Cat collars come with a bell attached to the collar with a split ring. The bell and split ring are removable. The buckle is a breakaway.

The x-small dog collar comes with a D-ring for leash and tag use. The buckle is NOT a breakaway.

Cats’ natural behaviors like scratching, climbing, and chewing can cause collar wear and tear. To prevent this, regularly check and maintain the collar, and use treats to help your cat adjust. If your cat shows discomfort, remove the collar and reintroduce it gradually. For more tips, watch instructional videos on training cats to wear collars comfortably.

No, we chose to use leather for pet safety.

Leather is more flexible and lightweight. If we chose a lightweight metal, it would have sharp edges which could hurt the pet (imagine if it got stuck in their mouth or if it got folded into their skin). If we chose a metal that would have a nicer finished edge, it would be heavier for the pet (especially cats).

This was a conscientious decision on our part.

• If you're purchasing from our website (pawsonify.com), there is an engraving form on the product page.
• Orders placed through Facebook, Instagram, Shop App, etc: to add engraving information to your order, please use our Pet Tag Customizer as soon as you've placed your order and your information will be automatically added to your order!

Yes! Please use our Pet Tag Customizer and your information will be automatically updated on your order!

If we have already shipped your order it will not allow you to update it anymore.

If we made a mistake on your Pet ID Tag we are more than happy to replace the ID Tag at no cost to you. If there was a mistake made on the engraving details that were submitted to us, we ask that you pay a $10 "oopsie fee".

We encourage customers to double check to make sure that the engraving information is correct before submitting your order.

If you spot an error after ordering, just contact us right away with the correct details, and we’ll take care of it!

Unfortunately we do not offer these options at this time.

Yes! You can check out information on our Warranty Page: Click Here

We offer package protection through Route. This protection covers loss, theft, or damage. By paying the small protection fee, you as the buyer will be covered. By declining our paw-some package protection, Pawsonify will not be responsible for any lost, damaged or stolen items.

Please be advised:

• Claims for packages marked “delivered” must be filed after 5 days and before 30 days from the date the package was marked “delivered.”
• Claims for packages presumed to be lost (where the status is not “delivered”) must be filed after 7 days (20 for international) and within 30 days from the last checkpoint.
• If the latest tracking update shows the shipment is not yet in transit, it will not be covered by the Route policy.
• If the address given is incorrect and the package is delivered to the incorrect address, this will not be covered by the Route policy.

To ensure a smooth delivery, please take a moment to double-check your shipping details at checkout. If you do notice an error, reach out to our friendly customer support team ASAP.

File a Claim

For more information, you can check Route’s website: https://route.com/insurance

If you still need help or have questions, please contact us.

If you've encountered any issues with your order such as damage or items missing, and haven't opted for Route protection, we kindly ask you to contact us.

We'll make every effort to assist you and explore any available options to address the situation to the best of our ability.

U.S. First Class Mail: 2-6 business days.

Priority Rate (USPS): 1-3 business days.

UPS Ground: 1-5 business days.

We currently offer free shipping for order over $50 within the USA.

We ship Monday-Friday and we generally ship orders within 1-2 business days. We do not ship on weekends or holidays. Shipping times listed above do not include our processing time.

Orders containing pre-order item(s) will not ship until the pre-order(s) item is ready.

If there is an issue with your order, we will attempt to reach out to you to correct it:

• Part of address is missing
• Engraving information is missing

Before reaching out to support, please follow these steps below:

• Check all possible locations at your address (back doors, mailboxes, mail rooms, main offices, etc.).

• Ask neighbors or people in your building if they have your package.

• Contact your local post office if you still can’t find your package.

• Packages may be scanned as ‘delivered’ early; they usually arrive within a few additional business days.

• If your order hasn’t arrived after 7 days, reach out to our support.

If you purchased Route Package Protection: Claims for packages marked "delivered" must be filed after 5 days and before 15 days from the date the package was marked "delivered."

Click here to file a claim.

Unfortunately, we are unable to reship a package that is determined to be undeliverable by USPS.

• We are unable to provide any detailed information as to why the package was returned to us by USPS.
• You can use the tracking number of the package to see what the issue is.
• You can also contact your local Post Office to see what the issue may be.

Any issues with delivery resulting in the package being returned to us (Examples: Incorrect Address, Delivery Failed, No Such Number, etc.) will be handled as follows:

• Once the package arrives back to our warehouse and we confirm that the package was undeliverable, you will be refunded for the items purchased.
• If the order includes a customized Pet ID Tag, you will only receive a 50% refund for the price paid for the tag.
• The refund will not include shipping charges.
• If you would like to repurchase the same items, you will have to place a new order.

If you forgot to include information, check your order confirmation email to update your address. If you have any issues, please contact us immediately so we can assist you.

We are not responsible for any shipping delays caused by third party shipping companies. Once we hand the package over to the shipping company it is completely out of our control.

If you purchase Route Package Protection and your package is severely delayed (or lost) you can however file a claim.

We want to remind you to please double check your shipping address before finalizing your order!

Any issues with delivery resulting in the package being returned to us (Examples: Incorrect Address, Delivery Failed, No Such Number, etc.) will be handled as follows:

• Once the package arrives back to our warehouse and we confirm that the package was undeliverable, you will be refunded for the items purchased.
• If the order includes a customized Pet ID Tag, you will only receive a 50% refund for the price paid for the tag.
• The refund will not include shipping charges. If you would like to purchase the same items, you will have to place a new order.

If you reach out to us and we are aware of the situation, it will be handled as follows:

We totally understand that mistakes happen, and we're here to help! However, if an order is shipped to the wrong address due to a mistake in the provided information, we're unable to take responsibility. 

• If the package must be reshipped, it is the buyer’s responsibility to pay for a new shipping label.
• To ensure a smooth delivery, please take a moment to double-check your shipping details at checkout.
• If you do notice an error, reach out to our friendly customer support team ASAP. We'll do our best to assist within the constraints of our shipping processes. Thanks for your understanding!

If you forgot to include information, check your order confirmation email to update your address. If you have any issues, please contact us immediately so we can assist you.

Unfortunately, if the order has already been shipped, we cannot make any changes. We do not have the ability to redirect packages.

It is the responsibility of the customer to ensure that the address provided is correct.

We ship Pawsonify Originals worldwide.

Customers are responsible for any import fees/taxes.

Restrictions apply to officially licensed products. Please pay attention to each listing to see if the item can be shipped to your country (this information can be found in the item listing description). These restrictions are due to our contracts with our licensors.

If you can't view the product page and get a 404 error, chances are we can't ship to your country. Sorry!

International Customer (DHL): Generally delivered within 4-21 business days. Unfortunately, packages will sometimes be held in customs and delay delivery up to 4 weeks.

Customers are responsible for any import fees/taxes.

We’re sorry for any inconvenience, but due to licensing agreements, some products can only be shipped to specific regions. These rules are set by the licensors, which means we can’t send these items to all countries.

We appreciate your understanding.

We want to make sure that you are satisfied with your item! In order for the item to be eligible for a return, the item must be unused, unwashed, and in the same condition in which you received it.

Items that do not qualify for returns or exchanges:

• Select Seconds
• Clearance Items
• Discontinued Items

Unacceptable returns: 

• Damage from your pet chewing on the buckle or material, including fraying, tearing, or scratching.
• Physical damage to the product.
• Dirt or stains on the material.
• Any modifications, alterations, or sewing done to the product.

Returns received within 30 days of delivery date will be refunded.

Limitation of Returns & Exchanges on specific products:

1. Customized Pet Tags, for any returns for reasons other than a Pawsonify error will only be eligible for a 50% refund of the tag’s purchase price (after adjustment of discount/shipping, if required).
2. Shipping fee and express shipping fee are non-refundable.
3. If your product is discontinued or out of stock, we may replace it with a similar option. Pawsonify reserves the right to make the final decision.

If the returned item is damaged or not in its original condition as when you received it, we reserve the right to apply a restocking fee, which will be deducted from your refund.

Returns after 30 days of delivery cannot be accepted. Please note, the cost of shipping on returns is not covered by Pawsonify. 

• Upon receiving the item and confirming it is acceptable, the refund will be issued to the form of payment that was used for the purchase.
• The refund can take 3-5 business days to reflect in your account.

To process a return, please visit our Return & Exchange Portal.

If you would like to exchange an item for a different color or size, you can return the purchased item for an exchange within 30 days of delivery. 

Note that all shipping costs involved with exchanges are the customer's responsibility. Please be sure to measure your pet and double check the items you are ordering.

In order for the item to be eligible for an exchange, the item must be unused, unwashed, and in the same condition in which you received it.

Pet Tags only qualify for a 50% refund.

Items that do not qualify for exchanges:

• Select Seconds
• Clearance Items
• Discontinued Items

To process an exchange, please visit our Return & Exchange Portal. 

We kindly ask customers to cover any shipping costs associated with exchanging items.

We suggest using USPS for U.S. orders or your local courier for international orders, as these are usually the most budget-friendly choices, but you're welcome to choose your preferred courier.

To guarantee the package reaches our warehouse, we advise you to include a tracking number.

We're 100% committed to making you happy. At Pawsonify, we take pride in personally inspecting each product before it leaves our hands to ensure you receive something truly special. We do our best to make sure everything arrives just right, but sometimes things don’t go as planned. If your product breaks, or you notice a defect within your 6-month warranty window, simply snap a few pictures and let us know—we’re here to help!

We’re committed to making sure you’re happy with your Pawsonify experience!

We cover most defects related to our products, including:

• Manufacturing defects
• Faulty materials (e.g., broken buckles, broken D-rings, torn material)
• Splitting or fading leather (applies to the Naruto Rogue and Ninja collars)
• Broken loops on the top of Pet ID Tags
• Partial fading of engraving on Pet ID Tags

Examples of what isn't covered:

• Any chewing on the buckle, Pet ID Tag, Material or hardware of the product
• Fraying of the material due to pet scratching or licking
• Disassembly or adjustments made to the product
• Modifications caused by improper use or misuse of the product
• Damage coming from or caused by normal wear and use 

Pawsonify reserves the right to review and validate any warranty claims or adjust our warranty policies at our sole discretion.

Yes, we are!

It's best to purchase from us directly (it's expensive for us to sell on Amazon), but if you want that Amazon Prime Shipping speed, we honestly don't blame you.

We will always carry a larger variety of products on our website and offer greater bundle discounts on our website.

Please contact us with the discount code you are trying to use and we will do our best to investigate why it isn't working!

Please Note: If you already placed an order, we can not make post-purchase discount adjustments to your order.

We are now on FAIRE!

🔗 Click to purchase!

We have limitations of what can be sold wholesale, so please check our FAIRE account. ✨

Please head on over to our Brand Ambassador Page and apply! If we think you'll be a good fit, we will reach out.