100% Satisfaction Guaranteed
At Pawsonify, we pride ourselves in providing high quality products and customer satisfaction. We want to make sure that the products purchased function as intended, however, sometimes there can be manufacturing issues.
How does it work?
30 Days - Return or Exchange
If you’re not satisfied with your purchase, you can return or exchange it within 30 days.
- Applies to selected products and orders only.
- To start a return or exchange, head to our Returns & Exchanges Portal.
6 Months - Product Warranty
Our 6-Month Product Warranty offers a replacement for faulty products.
- Applies to selected products and orders only.
- Within 6 months of Purchase
- One-Time Replacement | T&C Apply
- If the item being claimed under warranty is discontinued or sold out, you can choose an item of the same value or lesser value.
Frequently Asked Questions
At Pawsonify, we prioritize your satisfaction. Here’s how we make sure you’re happy with your purchase:
- 30-Day Return/Exchange: If you’re not completely satisfied, we offer a 30-day return or exchange on selected products and orders.
- 6-Month Warranty: If you’re outside the 30-day window, our 6-month warranty has you covered.
- This warranty includes a One-Time replacement for any defects* within the specified timeframe.
*Exclusions: Fraying, chewing damage, normal wear and tear, or misuse are not covered by the 6-Month Warranty.
We’re here to ensure that you love your Pawsonify products!
If your Item(s) breaks or you find a manufacturing defect in your item(s) within 6 months of the original purchase date, just reach out to us with a brief description of the issue and a photo or video clearly showing the defect.
We’ll arrange a one-time replacement of the same product at no cost to you during the warranty period. If the product is discontinued or out of stock, we may replace it with a similar option.
We cover most defects related to our products, including:
- Manufacturing defects
- Faulty materials (e.g., broken buckles, broken D-rings, torn material)
- Splitting or fading leather (applies to the Naruto Rogue and Ninja collars)
- Broken loops on the top of Pet ID Tags
- Partial fading of engraving on Pet ID Tags
Examples of what isn't covered:
- Any chewing on the buckle, Pet ID Tag, Material or hardware of the product
- Fraying of the material due to pet scratching or licking
- Disassembly or adjustments made to the product
- Modifications caused by improper use or misuse of the product
- Damage coming from or caused by normal wear and use
Pawsonify reserves the right to review and validate any warranty claims or adjust our warranty policies at our sole discretion.
If you purchased an item from the Pawsonify Booth at a convention, please use our online form to submit your claim. Make sure to include your name, contact details, the product in question, the convention name, and the approximate date and time of your purchase. Be sure to attach pictures so we can assess whether the item qualifies for coverage. Claims must be submitted within 6 months of purchase and cannot be accepted after this period.
Only the original account holder who placed the order can claim the warranty, meaning your friend would need to submit the request.
All warranty claims must be accompanied by a valid Pawsonify order number from our website (www.pawsonify.com) or relevant order details (such as convention details) and submitted to our customer service team for review.
We can only provide a replacement for the same product as the original order, unless the original item is discontinued or out of stock.
How do you Claim your Warranty?
The Pawsonify Team is here for you, whether you need an exchange, a refund, or just want to share some adorable pet photos.
Simply reach out to us by clicking "Contact Us" below. Seriously, reach out.
Let customers speak for us
My wife and I are huge fans of One Piece! We just adopted a puppy a few months ago and named her Nami. These tags are exactly what we were looking for! The design, paint job and engraving are top quality. If you are a one piece fan we highly recommend these tags! We can’t wait to see what other One Piece products Pawsonify creates! :)
My dog is the biggest hater in the neighborhood. What better way to show people than to outfit her like Itachi Uchiha's Akatsuki uniform? Only the cultured will appreciate the meme reference. I mean, look at her. She's already judging me in this picture I just took of her.
Also, sorry the collar isn't very visible. She just has so much neck. I can fit a hand in between her neck and the collar and her neck just spills over like that anyway.
Anyway, love it! Great quality all around! Would definitely recommend! Thank you!
Loved it!! Fit perfectly. My cat loves it he’s normally not a fan of collars but he kept this one on. Over all amazing product so worth it!!!
love the collars and the tags - great quality and they ship super fast as well ! Just got them today 4/8/24 so we'll see how they last as dailies but on day one I am very impressed !
Ordered this tag along with a harness, collar, leash, and a backup tag of a different variety. Solid/good quality for all items I purchased. Will be back for more
Honestly worth the price, came in within a week there was instructions specifically about how to introduce your pet to a collar. AMAZING LOVE IT
Pendant came in perfectly with the hidden leaf collar! My little uzumaki looks awesome with the set. 10/10 would definitely order more if other villages become an option.
Came in much sooner than it said! Looks perfect and well made! Will buy more products from this company for sure! Little Soot Sprite finally has a tag that fits her.
Tag is great quality. Very happy with purchase. Just the right size.
Five-month-old Cavapoo, he feels comfortable and is made of good material and the important thing is, although it looks like the Akatsuki insignia in metal, but it is not. So it means that it is comfortable for your dog and will not get hurt.
I had a very easy time using the website to customize this really adorable custom pet tag. It’s super fitting for our new family addition—a poodle puppy named Strawberry Milkshake! It goes really well with his strawberry collar and leash. The tag is a great size and a wonderful addition to his name and theme.
It's pretty heckin cool to have anime products/accessories for the pets! Especially when it's Naruto themed, I had to get it for Ripley. I love the look of it on my cat, it has a nice fit and the red is an eye-catcher. Shipped and delivered in a timely manner, overall great quality!
I’m absolutely in love with the collars; in got a black rogue ninja collar with an Akatsuki tag for my DLH calico Missandei and a blue Leaf ninja collar with a Naruto tag for my orange tabby DSL. They arrived in about 5 days after ordering and the engraving was absolutely perfect. I’m in love and will definitely either shop again or refer friends!
the shipping was amazingly fast. my carmichael absolutely LOVES the harness— it really lets him feel his inner darkness. will definitely be ordering from here again!!
The shipping was fast and on time! The harness fits great and is great quality! It’s easy to get on and off which is good because my dog doesn’t sit still lol. The leash is also great quality! I wish it was a little longer though. I also got the pet tag and I’m happy with it as well